Do some people just not have any common sense?
Why is she boycotting BRU just for following their policies? Why should they make an exception for her? Just because she doesn't use the monitor often. WTF does that have to do with their return policy? It's not their fault that the manufacturer's product crapped out on you. Maybe you should be angry with the manufacturer for producing a crappy product or not having good quality control. And you are getting a new product from the people who need to resolve the problem, so what's the deal? And yet everyone gets riled up and agrees with her. Yes everyone should boycott BRU because they followed their policies. I just don't get it. Ok rant over.