Hello Ladies! I really haven't been around lately like I used to be, I'm sorry I know it breaks everyone's hearts. So I've been trying to train a new front desk girl. I don't know what to do. She seemed okay in the interview, and she was one of the people I picked to go on. I got a wonderful reference from her old work (at a peds office). HR gave her all the tests etc and hired her. Well She started 2 months ago. I know the front desk isn't the easiest thing to learn here ( our computer system makes everything so difficult not to mention the doctors schedules are never the same each week, plus the 14 tests we do here). Well I've been sitting with her when I can and so is the other front desk girl. We both came to the conclusion she just isn't getting it.
I put together a huge training manual. It is literally everything you need to know and how to do it. I even showed Kevin it and had him use it to schedule appointment when I signed in from home and he got it (he's not even in healthcare!) She told me she doesn't like the way it is layed out and she likes things in her own words. I said ok, but she never uses the training guide. She will understand one thing, and then 1 hour later say she was never taught it.
One of the things is that she works 4 jobs. If I would have known that she wouldn't have been hired but she had NOTHING about it on her resume. I think it's just too much for her and when she gets here she is burnt out from there. I have talked to her about it and one of the jobs is done tomorrow and she will then be to one full time and the other 2 on the weekends. I have talked to HR and they basically told me tough shiit. I'm so upset It's like everything I have ever tried to teach her, all my hard work just went through the window. I am losing patience.
I'm sorry that I'm just venting, and maybe getting some advice.
Thanks for reading!