Grand Rapids Nesties
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So this morning has been bustling due to most of our customers having the last few days off. Anyways a customer of ours calls this morning regarding her monthly amount. She stated that she had contacted us back in March when she turned her vehicle back in - lease. We keep notes and have no notes regarding this. She gets off huffy and says that she will cancel her stuff with us and that she DID call us. She then admitted that she never opens up the mail from us, but she happened to this month. I told her that I would check with the company and let her know what we can do. The last transaction we did on this vehicle was back in Nov 2008. Stupid woman.