Okay when we last left off I was promised that I would be contacted the day after labour day. It is now the 28th and I called them only to be told that they have decided that the couch is just normal wear and tear and they aren't going to do anything about it. They have decided that they are no longer going to send anyone out to look at the stuff and they are going to close the file. They decided that they were going to do this a while ago and that was why they didn't call me.
The guy who has been out to my house is an outside contractor and this is EXACTLY what he said they would do when he called them to tell them the love seat is broken. He has never heard of a case where the furniture was replaced when he couldn't fix it anymore. Well guess what. Normal wear and tear is what I have been told.
I tore a strip out of the girl I was dealing with. I hate the phrase "Well I guess we just assumed the other person would have told you" and "Well I don't know why he would say something like that" I think that's all they know how to say there.
I told her that I wanted to speak to her boss and she gave me his number. I told him what was going on and that my baby gut stuck inbetween the two halves of the love seat and I had to push on the couch to get her out, that it could have been much worse than it was. That I will tell everyone I know not to buy from them if a lifetime warrenty means 3 years. "Lifetime" doesn't actually cover anything except adding money to their bank account. That "if it can't be fixed it will be replaced" really means we will find whatever excuse we can to not honour the warrenty and blame you for it and trust that there is no way you will speak to a lawyer over a couple thousand bucks.
He said he will look into it and call me back today but if there is nothing wrong with it then they won't replace it. But to be honest it sounds like a simple fix and they guy they contracted probably just didn't realize that's what it was.
My furniture is falling apart, it's crap, I don't know where to go from here if he says no. We can't afford new furniture and as soon as Scarlett is on the move we can't keep this stuff anymore. Any suggestions?