I do not find it sufficient that you consider THIS operating business hours:
10:00-14:00 Monday, Thursday & Friday
If I learn that you close for a lunch break between those times, as I suspect, I will probably blow a gasket.
I especially find it unacceptable that you are moving services such as passports, drivers licenses and immigration paperwork for the entire county, population 270,000, to one location.
Also, if I find that you have one window with one person working to handle all 270,000 people, as I suspect, I promise you I will blow a gasket.
Do your job. You suck.
Vent over. Sorry you had to hear that but I had to get it off my chest.