So I am in charge of a certain service at work that can be either obtained certified or uncertified. I take care of all uncertified versions. My co-workers aren't familiar with my service all the time, and often give certified requests to me, though they are for my co-worker. So today, apparently one co-worker, we'll call him Lee, took a request and gave it to both me and the certified co-worker, we'll call her Jane. We both went to work on it. I confirmed with the client, had it ordered, etc. After I sent it to the client via e-mail, she called and said she only wanted it certified and it was a mistake. I saw that there was indeed a certified request in our system, and thinking the customer is always right and something effed up here, I said she wouldn't be charged.
Then I panicked. OMG, I don't really have the authority to make that call! None of the ordering was my fault, but now telling her she won't pay will be. I am freaking out. Jane is gone for the day, and client claims she wrote me an e-mail earlier (she didn't) and has forwarded it to me (I'm pretty sure she faked it), and I'm just hoping this can fly under the radar and not get me fired. The service costs $25, but really only $1 for the copies we made. So we're not talking big bucks. However, my company is all about the blame game, and I'm seriously freaking out.
What is the matter with me?!
ETA: Sorry if this doesn't make sense. I'm just venting and hoping that I'm overreacting righ tnow.