a simple question to an 800 number takes 35 minutes because when you finally get someone they won't let you off the phone? you have your question answered and then it goes something like this...
me: ok great! thanks so much for your help! goodb---
them: well ms. marylandwed we so appreciate your calling us today.have i answered your question?
them:oh well that's wonderful. let me ask you ms. marylandwed, are you aware of our [insert program name]?
me: [sigh] no, i'm not.
them: [insert 5 minute script on new program]
me: thanks i'm just not interested.
them: but did you know you could save blah, blah, blah, blah.
me: yes, but it's not something i want to do right now.
them: okay ms. marylandwed. we so appreciate you calling us today. we value your business and we are here to serve you. have i answered all your questions today?
them: okay wonderful. is there anything else i can assist you with?
them: okay well ms. marylandwed you have a wonderful day and thank you for calling xyz company
me: you too. thank you.
them: well i so appreciate that and i appreciate you calling xyz comp---
me: okay bye already!!! jeesh!