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Airlines - has this happened to you?

I took a flight to Amsterdam this weekend.  When I arrived at the Oslo airport I noticed our 9:35 flight was now departing at 10:00.  This wasn't a delay or late departure, the time had been rescheduled.  And we were never notified! It was only a half hour, and later than expected so there was no chance of us missing our flight.

On the return flight home, though, our 14:50 flight magically appeared on the departure board as 13:50!  An hour ahead, again no notification!  Thankfully we were at the airport with plenty of time to spare even for the earlier time, but I bet there were people who missed that flight.

I have the right to be upset about this, right?  If a flight time changes we should be notified, right?  I'm writing to the airline (KLM) to tell them about the situation and ask that they inform passengers of any flight time changes.

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Re: Airlines - has this happened to you?

  • As I am reading the first paragraphs I was thinking to myself "sounds like KLM/", and then at the end, well what do you know? It's KLM.

    Yeah, KLM flights run a different time than Northwest or Air France flights. Shame it's the same stupid freakin plane. I can not tell you the number of times I have been messed up because of the difference between my ticket and the scheduled departure. I got to the point where I started looking at all the websites to see which one was had the earliest departure and using that info.

    By the way, customer service says the same thing no matter which country's helpline you call or which country's desk you are standing in front of..... it's always "and this is why we ask you to be at the airport at least 2 hours in advance....."

  • Whoa!  I would be peeved to all hell!  That's never happened to me before but if I missed a flight because of something like that someone would really be hearing about it.
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  • I replied to you about this on the travel board, but the same thing happened to my ILs with KLM - by a day. As in they pushed back their flight an entire day and didn't tell them. It was fun.

    But, they did get like $3500 in reimbursement from that, so that part was good!

    DS 02.10.2008 * DD 04.05.2011

    [IMG]http://i53.tinypic.com/jhzsar.jpg[/IMG]
  • image andrea922:

    I replied to you about this on the travel board, but the same thing happened to my ILs with KLM - by a day. As in they pushed back their flight an entire day and didn't tell them. It was fun.

    Holy crap...are you serious?!  That's ridiculous!

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  • I had it happen with the spanish airline, Vueling (they are the devil).  We called and yelled at them but they said the tickets specifically say it is the passenger's responsibility to check in advance as to whether flight times have changed.
  • image andrea922:

    I replied to you about this on the travel board,

    ?  I didn't post over there....unless I'm Nesting in my sleep.

    image andrea922:
      

    but the same thing happened to my ILs with KLM - by a day. As in they pushed back their flight an entire day and didn't tell them. It was fun.

    But, they did get like $3500 in reimbursement from that, so that part was good!

    OMG - heads. would. roll.  Entirely unacceptable!

    I remembered this after posting: I booked a flight through KLM earlier this year.  They changed one of the flight numbers of a domestic US flight (so that was Northwest) but KLM called to inform me of that.  No time change, just a change in the flight number.  And they issued me a new e-ticket immediately.

    So...a change in flight number is worth informing me but not a time change?  Duh.

    image
  • I had Northwest do this to me once in the US.  I was flying back to Indiana from Austin when I was still in college.  A friend dropped me off at the airport, and when I got to the counter there was no one there.  It turns out that my flight had been moved up by 2? hours, so it was long gone by the time I arrived (back in the pre-9/11 be-there-only-an-hour-ahead days).

    I finally managed to find someone, who informed me of the schedule change.  Thankfully they booked me on a partner airline, so I made it home the same day.  I doubt they'd do that now!

    And when I complained about this once on the Travel board, they jumped all over me telling me that it was all my fault for not calling and reconfirming my flights.  Come on...  Who really reconfirms flights any more?!  (Well, I guess I do now!)

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  • image GilliC:

    Come on...  Who really reconfirms flights any more?!  (Well, I guess I do now!)

    In this age when all booking/communicating with the airline is done via email they should have automatically generated emails that inform you of changes.

    I've got my letter (with copies of e-ticket and boarding cards, all highlighted color coordinated) sealed and ready to go!

    image
  • I've had this happen. This is why we always check before we leave... we

    Our flight in two weeks to Ireland got cancelled with Air France/Delta and then they booked us onto a flight that had a stop in Paris but they did call to let us know. We decided to not take that flight even though it was the same day and just fly out the next day on the non-stop flight we'd originally picked. They were really nice and even offered to extend our trip for free by a day which we would have normally had to pay a ton for because we are flying back on NYE to save $$ (flying on New Years Day is hella $$$).

  • image wise_rita:
    image andrea922:

    I replied to you about this on the travel board,

    ?  I didn't post over there....unless I'm Nesting in my sleep.

    image andrea922:
      

    but the same thing happened to my ILs with KLM - by a day. As in they pushed back their flight an entire day and didn't tell them. It was fun.

    But, they did get like $3500 in reimbursement from that, so that part was good!

    OMG - heads. would. roll.  Entirely unacceptable!

    I remembered this after posting: I booked a flight through KLM earlier this year.  They changed one of the flight numbers of a domestic US flight (so that was Northwest) but KLM called to inform me of that.  No time change, just a change in the flight number.  And they issued me a new e-ticket immediately.

    So...a change in flight number is worth informing me but not a time change?  Duh.

    Sorry, I should have clarified - you posted it in reply to someone's post about airlines changing flight times!

    DS 02.10.2008 * DD 04.05.2011

    [IMG]http://i53.tinypic.com/jhzsar.jpg[/IMG]
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