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Do I have any hope here?

My husband and I are getting a divorce. We had a trip to Denver planned in October. DS and I are still going. Since I purchased two tickets I was hoping to get the name changed so DS can have his own seat instead of sitting on my lap. The customer service rep I talked to was very rude and wouldn't even hear what I was trying to say. I realize this is a very favorable situation for the airline because they can sell the ticket again when my husband doesn't check in. I looked into exchanging the ticket for a later date but the extra charge plus what I paid for the "travel insurance" makes it a wash anyway. Is there anything else I can do?

Re: Do I have any hope here?

  • I may be wrong but I think usually you just have to pay a small fee to change the name on the ticket.
  • Sorry to hear this!  Most airlines in the US will allow you to change the name on a ticket for a fee, although depending how much your ticket cost, it might not even be worth it.  In my opinion, it's always worth going up the escalating chain of command when dealing with customer service reps.  Try calling back and speaking to another agent- maybe you'll get someone with a more sympathetic ear.

     My favorite travel blogger/ombudsman is Christopher Elliott at this link.  I'm almost positive he has covered this issue in the past- hope this helps a little!

    7.17.10

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  • I think it depends on the fare class whether the ticket would be tranferable.

    That said, in my experience, the person you talk to on the phone may have some discretion over the situation.  I would try calling again to see if you get a more favorable outcome, perhaps even ask to speak with a supervisor. 

     

  • First of all, so sorry about your situation.  I'm sure it must be difficult... hopefully the time away will be nice for you and your little one.

    Okay now- I really don't see why those idiots won't just let your little boy sit in a seat you already freakin' PAID for!  Sounds totally unfair and just wrong!  I would not let them get away with that. Super Angry.  Raise some heck, talk to the highest authority there, do whatever you can - Do you want ME to talk to them? I get all over stuff like this, LOL!

    FWIW, a few months ago, we paid $50 to change a ticket over from my sister to another person because she was too ill to fly.  This was with Allegiant Air, but I'm sure each airline has it's own rules of course.

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  • I've tried to change the name on the ticket (with alaska air) b/c of a death in the family- they wouldn't let me.  Essentially I had to pay the fare difference- which was about $800 since there was no advance purchase. 

     

    I hope you have better luck!

     

    PS.  If you call again, ask to speak to a supervisor right away. 

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  • image zoegirlTX:

    if you are all on the same itinerary/ticket, can't you check in together online, print all 3 boarding passes & just put your DS in your hubby's seat?  

    I'd only do this if they refuse to help you out.  It will show him as "checked in" and "not on board", so I'd explain the situation to the gate agent once you are there- that your ex won't be flying, but you'd like to keep the seat open for your DS.

    GL- I'd try calling back first though.

    This is what I was going to suggest as well.

    On our last flight, there was a chance that I would be taking a later flight back because of a last-minute work thing, but our tickets were non-changeable, which meant I'd have to buy a new one-way ticket home.  The meeting fell through, but had I stayed for it, I was planning to check in for the flight and then DH could have two seats to stretch out a little on the overnight flight home.

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  • Even if you check in w/your husband ticket, if he doesnt board the plane, they could still give his seat away.

    I just flew home from London and the lady in the row next to us had two tickets (b/c he husband had already checked in for the flight but couldnt go at the last minute) and the gave away her husbands seat to another traveler.  She was mad b/c she wanted the extra seat since it was a long flight and the airline said that if you dont actually board the plane, then your seat can be given away.

    If it were me (and you cant get the name change), I would try to cancel the husbands ticket and see if you could get any type of voucher for it b/c if the plane is oversold, they will take the seat from you anyways, and if the plane is not oversold, then they will likely let you put your child in the extra seat anyways.

  • Sorry for what you are going through. I just went through it and I'm not going to lie it sucks.  Especially with a child. 

    As far as the trip, is the flight sold out?  If not then there may not be a problem with checking in your STBEH when you check in yourself and hope that the seat remains empty.  You can also plead your case at the gate but the only issue with that is you won't have your car seat. 

    Nicole


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