I ordered a baby shower gift for a friend on Amazon and it never arrived. The USPS tracking online shows that it was shipped and the post office received it but it doesn't look like it made it any further than that. SO. I just called the USPS 1-800 number to find out if I need to contact Amazon or the post office about the missing package.
When I finally get through to a person, she simply says, hello, this is XXX, our system is currently down and you'll need to call back at another time, and she tries to hang up. I say, whoa, wait, I just have a question, thinking that even though her computer is down, she can still answer a basic post office question since she works for the POST OFFICE.
She says she can try to answer my question, but their system is down (yes, I know that). I explain the situation. She says that she cannot track my package b/c the system is down. I explain that I don't need her to track it, I already know it didn't arrive. I just need to know who the correct party to contact--the shipper (Amazon) or the post office.
She tells me that she cannot answer my question. Why? Because the SYSTEM IS DOWN.
Honestly. I really thought someone who worked for the post office could answer a simple question without the assistance of a computer. Sigh.