We are getting wood floors installed upstairs in our house and the workers have been here since Tuesday at 8AM working. Today around 10AM a worker came downstairs to tell my mother in law (who has been sitting here while they are working) that for the last 3 days they have knowingly been installing damaged wood. He said he was sorry and that he felt bad and blah blah blah but that they were just doing what Bob's told them to do and that he was just feeling too guilty now and wanted to come clean. My MIL called Bob's and spoke with the salesman/store manager that we met with personally to find out that he has known about this!!! And he was even at our house LAST NIGHT to see how things were going. When we asked him WTF he was allowing this wood to be installed he admitted that he didn't want to have it torn back up unless he knew that they were going to get refunded for the wood and labor!! It was a huge ordeal with lots of phone calls and excuses but we are supposed to be getting the new wood next week directly from the company. We can't get our $5K deposit back so basically we are stuck with letting these scam artists continue to take even more money from us and waste our time. The wood has to be pulled up and then replaced. The worst part is the wood looks good so had these installation guys not said anything, we might never have known that we paid for damaged wood! It just pisses me off!!!
I feel a little better now! I just want these floors done. It was supposed to be done next Tuesday. Now it is going to be at least another week from then. ughhhhhhhh