Buying A Home
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No Response from Mortgage Company?? Is this Typical?
Last time I posted here, I was running right up against our appraisal deadline, and I could not get a hold of our mortgage officer. Finally, I ended up calling the company's main line, and asking for his boss, who immediately pulled up the appraisal and got things moving. Since then, I've had almost no contact with our mortgage officer, because he just won't respond... I've been working primarily with his boss. Now, all of the sudden, I can't get a hold of his boss either. Neither our first guy, or his boss will respond to texts, phone calls, voicemail, or emails, and it's been a week. I would really like a solid number on what our closing costs are going to be (closing in less than 2 weeks now) and I'd like to know what the next steps in the process are, and when they think our next bit of paperwork will be needed. About 2 weeks ago, our mortgage officer told me that we'd probably need more paperwork, that it would be easy stuff, but that he didn't know what it was quite yet. I still have no idea what we need to send them...
My question is this: Is it typical to go this long without being able to get a hold of anyone? I know that where I work, if I had a client go a week having phone calls returned, we'd have hell to pay, and I just kind of feel like hundreds of thousands of dollars should entitle me to someone at least returning a voicemail or email. I'd be ok even with a text saying, hey, we're working on it, I'll give you a call as soon as I know more. At least then I'd know they haven't lost our paperwork or something...